Acceptable Use Policy
Last Updated July 15th, 2025
This Acceptable Use Policy ("AUP") governs your use of the Moving Leads AI platform and services (the "Services") provided by Mover Marketing AI, LLC ("we," "us," or "our"). This AUP is incorporated into and forms part of our Terms of Service.Violation of this AUP may result in immediate suspension or termination of your account without notice and without refund.By using our Services, you agree to comply with this AUP and are responsible for ensuring all users on your account also comply.
1. Compliance with Laws1.1 General Legal ComplianceYou must comply with all applicable laws and regulations, including but not limited to:Telephone Consumer Protection Act (TCPA)
-CAN-SPAM Act
-Telemarketing Sales Rule (TSR)
-State telemarketing and privacy laws
-Do Not Call Registry rules
-Carrier and industry regulations
1.2 Your Sole ResponsibilityYou are solely responsible for ensuring legal compliance.
We do not provide legal advice and make no guarantees about the legality of any specific use of our Services.
2. Prohibited Uses
You may not use the Services to:
2.1 Communications Violations
-Send messages without prior express consent
-Contact numbers on the Do Not Call Registry without proper exemption
-Message outside legal hours (8 AM – 9 PM local time)
-Ignore or fail to honor opt-out requests
-Message numbers belonging to minorsHarvest or compile contact lists without authorization
-Send misleading or fraudulent information
2.2 Spam and Harassment
-Send unsolicited bulk messages (spam)
-Engage in harassment or intimidation
-Message after an opt-out
-Use the Services for phishing, fraud, or to distribute malware
2.3 Content Violations
-Share unlawful, harmful, or offensive content
Violate intellectual property rights
-Promote illegal activities
-Disseminate false or deceptive information
-Impersonate another person or organization
2.4 System AbuseBypass system limitations
-Degrade performance for other users
-Resell or sublicense the platform
-Access through unauthorized means
-Hack or reverse-engineer the Services
2.5 Industry-Specific Violations
-Misrepresent licenses or credentials
-Use bait-and-switch tactics
-Make false claims about services or pricing
-Inappropriately target vulnerable populations
3. Required Practices
3.1 Consent Requirements
You MUST:
-Obtain and document prior express written consent
-Keep detailed consent records (date, time, method, language) for 4 years
-Verify phone ownership before sending messages
3.2 Message Content Requirements
All messages MUST:
-Identify your business clearly
-Include a working opt-out option
-Include a statement like “Reply STOP to unsubscribe”
-Include “Msg & Data rates may apply” disclosure
-Be honest and not misleading
3.3 Opt-Out Compliance
-You MUST:Honor opt-out requests immediately
-Process STOP, QUIT, CANCEL, UNSUBSCRIBE, and END keywords
-Maintain a suppression list
-Avoid extra steps for unsubscribing
-Send confirmation of opt-out
3.4 Record Keeping
You MUST maintain:
-Consent records
-Message and campaign content
-Opt-out logs
-Delivery reports and call logs
4. Monitoring and Enforcement
4.1 Right to Monitor
We may:
-Monitor usage for compliance
-Review content and campaigns
-Investigate complaints
-Request documentation
-Audit your compliance processes
4.2 Immediate Suspension
We may suspend or terminate your account if:
-You violate this AUP
-You receive excessive complaints
-You pose operational or reputational risk
-You fail to provide required documentation
4.3 No Prior Notice Required
Suspensions or terminations may occur without notice.
5. Complaint Handling
5.1 Your Responsibility
You are solely responsible for managing and resolving all complaints related to your campaigns.
5.2 Cooperation Required
You must:
-Respond to complaints within 24 hours
-Provide requested documentation
-Take corrective actions
-Prevent future violations
5.3 Excessive Complaints
Accounts with complaint rates above 0.5% of total messages may be terminated immediately.
6. Indemnification for AUP Violations
In addition to general indemnification, you agree to defend and hold us harmless against claims or penalties from:
-TCPA violations
-Do Not Call violations
-Spam or harassment
-Regulatory or legal actions
-Carrier fines
7. Penalties and Fines
7.1 Your Financial Responsibility
You are liable for any fines or penalties imposed by:
-Government authorities
-Carriers or telecom networks
-Industry regulators
-Third-party vendors
7.2 Reimbursement
You must reimburse us for any penalties we incur due to your actions.
8. Certifications and Warranties
By using the Services, you certify that:
-You hold all required licenses
-You will obtain proper consent before sending communications
-You will comply with all relevant laws
-You have implemented internal compliance procedures
-Your use of the platform is legal in your jurisdiction
9. No Legal Advice
This AUP is not legal advice.
We strongly recommend consulting with an attorney to ensure full compliance.
10. Reporting Violations
To report any AUP violations, contact us at:
📧 team@movingleads.ai
11. Modifications
We may update this AUP at any time by posting changes on our website.
Continued use of the Services constitutes acceptance of the revised AUP.
12. Survival
Your obligations under this AUP survive account termination or cancellation of the Terms of Service.
⚠️ WarningFailure to comply with this AUP may result in:
-Immediate account termination
-Forfeiture of all fees paid
-Legal action
-Reporting to regulatory authorities
-Personal liability
Acknowledgment
By using our Services, you acknowledge that you have read, understood, and agree to comply with this Acceptable Use Policy.
Contact
Mover Marketing AI, LLC
Moving Leads AI Platform
🌐 Website: movingleads.ai
📧 Email: team@movingleads.ai
This Acceptable Use Policy ("AUP") governs your use of the Moving Leads AI platform and services (the "Services") provided by Mover Marketing AI, LLC ("we," "us," or "our"). This AUP is incorporated into and forms part of our Terms of Service.Violation of this AUP may result in immediate suspension or termination of your account without notice and without refund.By using our Services, you agree to comply with this AUP and are responsible for ensuring all users on your account also comply.
1. Compliance with Laws1.1 General Legal ComplianceYou must comply with all applicable laws and regulations, including but not limited to:Telephone Consumer Protection Act (TCPA)
-CAN-SPAM Act
-Telemarketing Sales Rule (TSR)
-State telemarketing and privacy laws
-Do Not Call Registry rules
-Carrier and industry regulations
1.2 Your Sole ResponsibilityYou are solely responsible for ensuring legal compliance.
We do not provide legal advice and make no guarantees about the legality of any specific use of our Services.
2. Prohibited Uses
You may not use the Services to:
2.1 Communications Violations
-Send messages without prior express consent
-Contact numbers on the Do Not Call Registry without proper exemption
-Message outside legal hours (8 AM – 9 PM local time)
-Ignore or fail to honor opt-out requests
-Message numbers belonging to minorsHarvest or compile contact lists without authorization
-Send misleading or fraudulent information
2.2 Spam and Harassment
-Send unsolicited bulk messages (spam)
-Engage in harassment or intimidation
-Message after an opt-out
-Use the Services for phishing, fraud, or to distribute malware
2.3 Content Violations
-Share unlawful, harmful, or offensive content
Violate intellectual property rights
-Promote illegal activities
-Disseminate false or deceptive information
-Impersonate another person or organization
2.4 System AbuseBypass system limitations
-Degrade performance for other users
-Resell or sublicense the platform
-Access through unauthorized means
-Hack or reverse-engineer the Services
2.5 Industry-Specific Violations
-Misrepresent licenses or credentials
-Use bait-and-switch tactics
-Make false claims about services or pricing
-Inappropriately target vulnerable populations
3. Required Practices
3.1 Consent Requirements
You MUST:
-Obtain and document prior express written consent
-Keep detailed consent records (date, time, method, language) for 4 years
-Verify phone ownership before sending messages
3.2 Message Content Requirements
All messages MUST:
-Identify your business clearly
-Include a working opt-out option
-Include a statement like “Reply STOP to unsubscribe”
-Include “Msg & Data rates may apply” disclosure
-Be honest and not misleading
3.3 Opt-Out Compliance
-You MUST:Honor opt-out requests immediately
-Process STOP, QUIT, CANCEL, UNSUBSCRIBE, and END keywords
-Maintain a suppression list
-Avoid extra steps for unsubscribing
-Send confirmation of opt-out
3.4 Record Keeping
You MUST maintain:
-Consent records
-Message and campaign content
-Opt-out logs
-Delivery reports and call logs
4. Monitoring and Enforcement
4.1 Right to Monitor
We may:
-Monitor usage for compliance
-Review content and campaigns
-Investigate complaints
-Request documentation
-Audit your compliance processes
4.2 Immediate Suspension
We may suspend or terminate your account if:
-You violate this AUP
-You receive excessive complaints
-You pose operational or reputational risk
-You fail to provide required documentation
4.3 No Prior Notice Required
Suspensions or terminations may occur without notice.
5. Complaint Handling
5.1 Your Responsibility
You are solely responsible for managing and resolving all complaints related to your campaigns.
5.2 Cooperation Required
You must:
-Respond to complaints within 24 hours
-Provide requested documentation
-Take corrective actions
-Prevent future violations
5.3 Excessive Complaints
Accounts with complaint rates above 0.5% of total messages may be terminated immediately.
6. Indemnification for AUP Violations
In addition to general indemnification, you agree to defend and hold us harmless against claims or penalties from:
-TCPA violations
-Do Not Call violations
-Spam or harassment
-Regulatory or legal actions
-Carrier fines
7. Penalties and Fines
7.1 Your Financial Responsibility
You are liable for any fines or penalties imposed by:
-Government authorities
-Carriers or telecom networks
-Industry regulators
-Third-party vendors
7.2 Reimbursement
You must reimburse us for any penalties we incur due to your actions.
8. Certifications and Warranties
By using the Services, you certify that:
-You hold all required licenses
-You will obtain proper consent before sending communications
-You will comply with all relevant laws
-You have implemented internal compliance procedures
-Your use of the platform is legal in your jurisdiction
9. No Legal Advice
This AUP is not legal advice.
We strongly recommend consulting with an attorney to ensure full compliance.
10. Reporting Violations
To report any AUP violations, contact us at:
📧 team@movingleads.ai
11. Modifications
We may update this AUP at any time by posting changes on our website.
Continued use of the Services constitutes acceptance of the revised AUP.
12. Survival
Your obligations under this AUP survive account termination or cancellation of the Terms of Service.
⚠️ WarningFailure to comply with this AUP may result in:
-Immediate account termination
-Forfeiture of all fees paid
-Legal action
-Reporting to regulatory authorities
-Personal liability
Acknowledgment
By using our Services, you acknowledge that you have read, understood, and agree to comply with this Acceptable Use Policy.
Contact
Mover Marketing AI, LLC
Moving Leads AI Platform
🌐 Website: movingleads.ai
📧 Email: team@movingleads.ai
